FTP settings

The FTP Settings section now allows you to maintain your FTP security aswell as maintaining your FTP password for the whole account. Note that the default (at the start) for FTP locking is off and the FTP password is not set.

We would strongly recommend you lock your FTP when not in-use.

Using FTP Locking

FTP locking was introduced because in recent years many sites have been infected with malware that downloads and installs (without your knowledge) on your local system and then harvests information. One such piece of information has been FTP log in details (see wikipedia on Gumblar) from software such as Filezilla, Dreamweaver etc., Once these details have been collected you could find that your sites have also been infected with malware or hacked. Locking your FTP when not is use is not the whole solution but may help stop your sites developing the same issues. Also not ‘saving’ FTP details on your system will also help.

To unlock your FTP you effectively set a time span for when the server will re-lock your FTP. So if you click ‘in 4 hours‘ (time to ‘lock) and then click ‘Set Locking‘ you are telling the system to unlock your FTP now (immediately) but to automatically lock your FTP in 4 hours time.

Quick unlock

Once locking is active and FTP is locked then it’s possible to click the ‘unlock now‘ link from your Account Manager > main menu – this simply unlocks your FTP for the next 4 hours and then locks it again automatically.

IP addresses that always have access

If you have a static/fixed IP then simply enter your IP address (or IP address range) in this section in your Account Manager and ‘Save changes‘. Also make sure you have locking active (ie. top section set to Lock : now). This means only your IP will have permanent access to FTP.

Setting the FTP password

For security reasons we do not set an initial FTP password and also don’t recommend you set it the same as your Account Manager password. To change or set your FTP password simply login to your Account Manager > FTP settings (as shown above) then click ‘Set new FTP password‘ button.

Enter a password using alphanumeric characters (upper and lower case). You can also include some other charcaters such as: $_- (£ doesn’t work). Enter your password identically twice then click ‘Set newFTP password’ – password should work instantly.