Mailbox Problems – Receiving Mail
1. Mailbox is full (Over Quota)
The mailbox on the server is full. This doesn’t mean your computer mailbox is full.
Symptoms: People sending to you will encounter this problem in the form of a bounce message that will include the words ‘over quota‘ (any mail forwarding won’t be affected by this).
Quick Fix: The short term solution is to increase the mailbox size or to free up some space by deleting some of your online emails (perhaps with webmail), however the problem will most likely re-occur so you need to look at this in more detail to determine the real problem. We have outlined the most common scenarios below: